[{"data":1,"prerenderedAt":1485},["ShallowReactive",2],{"footer.services":3,"post-\u002Fposts\u002Fsass-is-dead-long-live-aaas":37,"team-members":325,"postCategories":501,"related-posts":861},[4,8,11,14,17,21,24,27,30,34],{"title":5,"slug":6,"displayOrder":7},"CTO as a Service","cto-as-service",1,{"title":9,"slug":10,"displayOrder":7},"IdeaReality by NITM","idea-reality",{"title":12,"slug":13,"displayOrder":7},"Product & Project Management","product-project-management",{"title":15,"slug":16,"displayOrder":7},"UI\u002FUX Design","ui-ux-design",{"title":18,"slug":19,"displayOrder":20},"AI Leverage & Integration","ai-integration",2,{"title":22,"slug":23,"displayOrder":20},"Software Development","software-development",{"title":25,"slug":26,"displayOrder":20},"Startup Advisory","startup-advisory",{"title":28,"slug":29,"displayOrder":20},"Technology Strategy","technology-strategy",{"title":31,"slug":32,"displayOrder":33},"Early Stage Funding","early-stage-funding",3,{"title":35,"slug":36,"displayOrder":33},"Vibe Code to Production","vibe-code-to-production",{"id":38,"title":39,"audioGeneratedAt":40,"audioUrl":41,"author":42,"body":43,"categories":307,"date":308,"description":54,"extension":309,"featured":310,"heroImage":311,"heroImages":307,"importedAt":307,"lastModified":307,"meta":312,"navigation":310,"originalAuthor":307,"originalId":307,"originalUserId":307,"originallyImportedAt":307,"path":313,"published":310,"readTime":314,"seo":315,"slug":316,"stem":317,"summary":54,"tags":318,"__hash__":324},"posts\u002F_posts\u002Fdata\u002F2026-10-21-sass-is-dead-long-live-aaas.md","SaaS is dead, Long live AaaS","2026-10-26T23:59:25Z","https:\u002F\u002Faudio.ninjasitm.com\u002Faudio\u002Fposts\u002F2026-10-21-sass-is-dead-long-live-aaas.mp3","apps\u002Fweb\u002Fcontent\u002F_about\u002Fteammembers\u002Fmalcolm-paul.md",{"type":44,"value":45,"toc":303},"minimark",[46,51,55,59,79,82,87,90,93,96,99,107,111,114,118,131,135,138,141,160,163,167,170,173,185,189,192,212,216,219,222,225,229],[47,48,50],"h1",{"id":49},"one-sentence-reality-check","One sentence reality check",[52,53,54],"p",{},"We did it Joe, we made software as a service obsolete; say hello to personal software as a service or personal software at your service err… service as your software…wait what 🤯?",[47,56,58],{"id":57},"why-is-it-important","Why is it important?",[52,60,61,62,68,69,73,74,78],{},"A few months to a year ago the \"SaaS is dead\" crowd was brushed off as overreacting. See some examples here: ",[63,64,65],"a",{"href":65,"rel":66},"https:\u002F\u002Fwww.linkedin.com\u002Fpulse\u002Fsaas-dead-tejas-bhandarkar-exfhc",[67],"nofollow"," and here: ",[63,70,71],{"href":71,"rel":72},"https:\u002F\u002Fwww.forbes.com\u002Fsites\u002Flutzfinger\u002F2026\u002F04\u002F24\u002Fsaaspocalypse-is-deadthe-future-of-saas-is-saas\u002F",[67],". Then came the SaaSpocalypse: ",[63,75,76],{"href":76,"rel":77},"https:\u002F\u002Fwww.forbes.com\u002Fsites\u002Fdonmuir\u002F2026\u002F02\u002F04\u002F300-billion-evaporated-the-saaspocalypse-has-begun\u002F",[67],".",[52,80,81],{},"Well, we've finally hit the inflection point where, bar corruption and unfair AI laws, the software as a service paradigm you know is now dead. Or at least on its last breaths or in for an evolution, whatever you know what I mean.",[83,84,86],"h2",{"id":85},"some-backstory-if-you-care-skip-if-you-dont","Some backstory if you care ... skip if you don’t",[52,88,89],{},"How did I come to this conclusion and what makes me qualified to say it? Nothing really. ",[52,91,92],{},"Truthfully when I got into technology I wanted to create my own video game because I couldn't afford a computer or a Sega Genesis (😮 yes I know shut up). So I picked up a book, worked from 13, 14, 15 years old to buy parts, build my own computers, bikes, footballs and fix electronics to learn. Honestly the only difference between Mark Zuckerberg and myself was the zip code, two parent household, access to capital…hmm I'm seeing a pattern here.",[52,94,95],{},"I was eventually \"late\" to the software and startup game because I simply didn't have the resources to think beyond my needs. I did get into a telecom startup in my early 20s but growth was limited. I continued learning by going to school part-time, building my own tools and tools for the company as well as doing freelance work. I learned a lot over the 10 years from 20 to 30. When I got out of business school I took a leap and decided to dive into the real startup game. ",[52,97,98],{},"Over time I learned that access to capital, networks, mentors, and interpersonal skills were way more important than raw skill. And as soon as I had that realization, bam! Here comes AI. In the blink of an eye (5 years or so), I went from learning and building the old fashioned way to now orchestrating agent swarms, harnesses and building customized software with much less resources and in shorter time spans than I had done my entire life.",[52,100,101,102,106],{},"But it wasn't just me, the whole world is now able to build software tailored to their needs simply by talking to an AI chatbot \u002F agent. Hell did you see this event app from NY State: ",[63,103,104],{"href":104,"rel":105},"https:\u002F\u002Fclaude.ai\u002Fartifact\u002FRPXWCRbUkcGndMiaemhjYV#no_universal_links",[67],"? Straight from Claude.",[47,108,110],{"id":109},"getting-to-the-point","Getting to the point",[52,112,113],{},"I buried the lede but think about this for a second, you can now build software tailored to your needs by just talking or typing. And you don't even have to be good at that, the AI will figure out what you mean! Why would you spend $500\u002Fmonth on multiple cloud software when you could host your own version for less than $200\u002Fmonth and can make changes or create ANY solution to your problems at any time.",[47,115,117],{"id":116},"the-new-reality","The new reality",[52,119,120,121,125,126,130],{},"Just as Sony, Microsoft, Adobe and undoubtedly many other SaaS companies have and will come to find, their generic moats are no longer viable. Any user can tap into frontier intelligence for an affordable price, have a background agent (Muse, GrokBot, Dots,…etc) run 24\u002F7 and just get shit done. Software is no longer a black box, hell PS5 games have been decompiled and made free, various videogames are being remixed and Adobe and Microsoft being usurped by ",[63,122,123],{"href":123,"rel":124},"https:\u002F\u002Fgetartcraft.com",[67],". Welcome to the world of AaaS (Agentic ",[127,128,129],"span",{},"software"," as a Service) or service as software, where your only concern is the outcome not the how. This is just the beginning. ",[47,132,134],{"id":133},"how-does-it-help-you","How does it help you?",[52,136,137],{},"In one sentence: We've entered the world of service as software where whatever service, tool, integration, …etc you need can be developed for you by AI agents pretty competently.",[52,139,140],{},"Quick checklist (yes\u002Fno)",[142,143,144,148,151,154,157],"ul",{},[145,146,147],"li",{},"Are you looking to customize the tools you need for your unique business or personal need?",[145,149,150],{},"Are you looking to reduce your costs while getting a better impact on your business and workflows?",[145,152,153],{},"Are you able to speak and read at an 8th grade level?",[145,155,156],{},"Are you willing to spend $100\u002Fmonth for an AI Agent tool?",[145,158,159],{},"Do you want to take back your time and spend it doing things you enjoy?",[52,161,162],{},"If you answered yes to at least three of the above, you are ready to set up and use your very own AaaS.",[47,164,166],{"id":165},"are-you-building-your-own-saasaaas","Are you building your own SaaS\u002FAaaS?",[52,168,169],{},"If you're thinking of launching an AaaS\u002FSaaS service, you need to think in terms of defensibility. If you put out a solution too quickly you'll be copied and outcompeted plain and simple. The perspective of understanding your moat is more important now than ever. Your moat, or defensible area, used to be something as novel as your brand, how early you were to market or how many amazing engineering tricks you did in the back to get things working. That's no longer true.",[52,171,172],{},"Honestly, you now need to focus on a few key things:",[174,175,176,179,182],"ol",{},[145,177,178],{},"Niche markets you can support and serve with both technology and human in the loop services",[145,180,181],{},"System of record and source of truth data. In other words is data being created and stored first hand from your systems and are you effectively organizing and analyzing it?",[145,183,184],{},"How integrated is your solution to the different systems your customers need? If your solution doesn't integrate it's dead in the water. Why pay for or use your service when I can just ask AI to build something custom for me?",[47,186,188],{"id":187},"how-can-we-help","How can we help?",[52,190,191],{},"At NITM, we are used to building custom solutions by taking on needs from clients and translating this into plans, implementation and deployment strategies. Understandably with the rise of AI and agentic AI, our role shifts from doing the initial work to either educating you or helping to make sure you get to production stably, securely and quickly. ",[52,193,194,195,199,200,205,206,211],{},"We can turn around a 4 month project into a 1 month launch through our ",[63,196,35],{"href":197,"rel":198},"https:\u002F\u002Fninjasitm.com\u002Fservices\u002Fvibe-code-to-production",[67]," service ensuring what you built is set up to meet your needs securely and reliably. Additionally we can simply ",[63,201,204],{"href":202,"rel":203},"https:\u002F\u002Fninjasitm.com\u002Fservices\u002Ftechnology-strategy",[67],"come in and do an assessment"," and help you set up your AI tools and technology to accomplish your goals. Or we can simply ",[63,207,210],{"href":208,"rel":209},"https:\u002F\u002Fninjasitm.com\u002Fservices\u002Fcto-as-service",[67],"function as your technology advisor"," working only as needed on an hourly or retainer basis.",[47,213,215],{"id":214},"conclusion","Conclusion",[52,217,218],{},"In short, the way we get software just changed. Whether SaaS is fully dead or simply in for an evolution, you no longer have to settle for a tool that almost fits your needs. You can describe what you want and have an agent build it.",[52,220,221],{},"Of course in the real world, not everything is as cut and dry. SaaS isn't disappearing overnight, and a lot of it will likely stick around in some form. If you're a user, ask whether what you're paying for still earns its spot. If you're building a product, defensibility is more important now than ever: niche markets, human in the loop, source of truth data, and integrations.",[52,223,224],{},"Ultimately, focus on the outcome you want and let the agents handle the how. We're always ready to take a call and discuss what you need.",[47,226,228],{"id":227},"additional-resources","Additional Resources",[174,230,231,237,243,249,256,263,269,275,282,289,296],{},[145,232,233],{},[63,234,236],{"href":65,"rel":235},[67],"SaaS Is Dead, by Tejas Bhandarkar",[145,238,239],{},[63,240,242],{"href":71,"rel":241},[67],"SaaSpocalypse Is Dead: The Future Of SaaS Is SaaS",[145,244,245],{},[63,246,248],{"href":76,"rel":247},[67],"$300B Evaporated. The SaaS-Pocalypse Has Begun",[145,250,251],{},[63,252,255],{"href":253,"rel":254},"https:\u002F\u002Fwww.forbes.com\u002Fcouncils\u002Fforbestechcouncil\u002F2026\u002F10\u002F21\u002Fschrdingers-saas-how-saas-will-evolve-alongside-ai\u002F",[67],"Schrödinger's SaaS: How SaaS Will Evolve Alongside AI",[145,257,258],{},[63,259,262],{"href":260,"rel":261},"https:\u002F\u002Fyoutu.be\u002FKpILHX2D-AA?si=W8Q-CuNqxNYdBxI4",[67],"The Only SaaS Moats Left in 2026",[145,264,265],{},[63,266,268],{"href":104,"rel":267},[67],"NY State event app built with Claude",[145,270,271],{},[63,272,274],{"href":123,"rel":273},[67],"ArtCraft",[145,276,277],{},[63,278,281],{"href":279,"rel":280},"https:\u002F\u002Ffuturism.com\u002Ffuture-society\u002Fadobe-creative-suite-software-open-source-artcraft",[67],"Adobe in Trouble After Someone Reverse Engineered Adobe Creative Suite and Released It as Open Source",[145,283,284],{},[63,285,288],{"href":286,"rel":287},"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=4aUbyXdrCTs",[67],"ArtCraft: Free Adobe Alternative, But Can You Trust It?",[145,290,291],{},[63,292,295],{"href":293,"rel":294},"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=_pojeQDbt5Q",[67],"Artcraft Keeps Slopping Clones Of Adobe And Microsoft Office",[145,297,298],{},[63,299,302],{"href":300,"rel":301},"https:\u002F\u002Fmashable.com\u002Ftech\u002Fps5-jailbreaks-flooding-in-thanks-to-ai",[67],"AI is the prime suspect in the PS5 jailbreak surge",{"title":304,"searchDepth":20,"depth":20,"links":305},"",[306],{"id":85,"depth":20,"text":86},null,"10\u002F21\u002F2026","md",true,"\u002Fmedia\u002Fimages\u002Fposts\u002Fbanners\u002Fsaas-is-dead-long-live-aaas.jpg",{},"\u002F_posts\u002Fdata\u002F2026-10-21-sass-is-dead-long-live-aaas","7 min 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We also had the chance to panel at AcceleratorCon 2025, which was a great reminder that a lot of people are trying to make sense of the same shift we’re living through.",[52,878,879],{},"The big shift is not only what we’re building, but how we’re building it.",[52,881,882],{},"Over the last year, we’ve had to multiply our efforts to get comfortable with AI-assisted development. What started as “vibe-coding” quickly devolved into something that, initially, wasn’t sustainable. This meant really diving in and not doing things half assedly. In practice, this means keeping up with model releases across OpenAI, Claude, DeepSeek, and others, while also adapting to a new generation of tooling in editors like Cursor and VS Code that keeps improving almost monthly. 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The speed of technology has shortened the timeline to validation.",[52,941,942],{},"Suddenly, launching a side-hustle startup, or even just pressure-testing a serious idea, is not as daunting as it was a year ago.",[47,944,946],{"id":945},"so-what-are-we-really-trying-to-say","So, what are we really trying to say?",[52,948,949],{},"As we reflect on 2025 and look forward to 2026, our biggest piece of advice is simple:",[52,951,952],{},"Take better care of yourself.",[52,954,955],{},"Use AI. Enjoy the productivity improvements. Use the new tools. Ship faster. Test more ideas. Build those niche solutions that remove friction, solve real problems, and give time back.",[52,957,958],{},"Then protect that time you just earned.",[52,960,961],{},"Use it to rest. Use it to be with friends and family. Use it to reset your brain before you jump back in to serve customers and teammates at a high level.",[52,963,964],{},"The goal is not maximum output. The goal is a pace you can maintain.",[47,966,968],{"id":967},"whats-next-for-nitm","What’s next for NITM",[52,970,971],{},"We’re excited about 2026. Here’s a small preview of what’s coming:",[52,973,974],{},[975,976,977],"strong",{},"Client and partner work",[142,979,980,983,986,989,992],{},[145,981,982],{},"Continuing to build and launch with our clients and partners",[145,984,985],{},"We will be helping Blackfullness build out useful functionality to support positive mental health outcomes for users from underserved cultures",[145,987,988],{},"We will be helping CHIP Professionals build out their financial journey dashboard to assist and guide you through your growth, purchases, and investments",[145,990,991],{},"We’re helping NapX shake up the short-stay and visitor management ecosystem for boutique hotels and hospitality networks",[145,993,994],{},"and more",[52,996,997],{},[975,998,999],{},"Internal projects",[142,1001,1002,1011,1014,1017],{},[145,1003,1004,1005,1010],{},"Early testing and refinement for LEBRA: ",[63,1006,1009],{"href":1007,"rel":1008},"https:\u002F\u002Fletsberealabout.us",[67],"Let's Be Real About Us"," ",[145,1012,1013],{},"Launching Nuturo, our AI education platform for parents, children, and educators to collaboratively use AI for good",[145,1015,1016],{},"Beginning work on a stealth project focused on Caribbean commerce and local discovery",[145,1018,1019],{},"Launching NITM educational content under the IdeaToReality brand",[47,1021,1023],{"id":1022},"happy-holidays","Happy Holidays!",[52,1025,1026],{},"Wishing you a happy holiday season and a strong start to the new year.",[52,1028,1029],{},[1030,1031],"img",{"alt":304,"src":1032},"\u002Fmedia\u002Fimages\u002Fposts\u002Ffotf-series\u002Fholiday-wishes-2025.png",[47,1034,1036],{"id":1035},"further-reading","Further reading",[142,1038,1039,1046,1053,1059,1066,1073],{},[145,1040,1041,1010],{},[63,1042,1045],{"href":1043,"rel":1044},"https:\u002F\u002Fninjasitm.com\u002Fposts\u002Fnitm-acceleratorcon-2025",[67],"AcceleratorCon recap",[145,1047,1048,1010],{},[63,1049,1052],{"href":1050,"rel":1051},"https:\u002F\u002Fblackfullness.com",[67],"Blackfullness",[145,1054,1055],{},[63,1056,1058],{"href":1007,"rel":1057},[67],"LEBRA",[145,1060,1061,1010],{},[63,1062,1065],{"href":1063,"rel":1064},"https:\u002F\u002Fwww.reuters.com\u002Fbusiness\u002Fai-slows-down-some-experienced-software-developers-study-finds-2025-07-10",[67],"AI gains are not always universal",[145,1067,1068,1010],{},[63,1069,1072],{"href":1070,"rel":1071},"https:\u002F\u002Fwww.who.int\u002Fnews\u002Fitem\u002F28-05-2019-burn-out-an-occupational-phenomenon-international-classification-of-diseases",[67],"Learn more about burnout here",[145,1074,1075],{},[63,1076,1079],{"href":1077,"rel":1078},"https:\u002F\u002Fcdn.openai.com\u002Fpdf\u002F7ef17d82-96bf-4dd1-9df2-228f7f377a29\u002Fthe-state-of-enterprise-ai_2025-report.pdf",[67],"Read OpenAI's time earned report",{"title":304,"searchDepth":20,"depth":20,"links":1081},[],"12\u002F17\u002F2025","\u002Fmedia\u002Fimages\u002Fposts\u002Ffotf-series\u002Frotf-2025.png",{},"\u002F_posts\u002Fdata\u002F2025-12-17-rotf-ai-nitm-entrepreneruship-2025","5 min read",{"title":864,"description":876},"rotf-ai-nitm-entrepreneruship-2025","_posts\u002Fdata\u002F2025-12-17-rotf-ai-nitm-entrepreneruship-2025","The world is changing way too fast.",[1092],[1093,321,323,530],"entrepreneruship","YwsOo5EFcbgQ0uATXgTZ-EX-G_faI7CJwTwC7cquiuI",{"id":1096,"title":1097,"audioGeneratedAt":865,"audioUrl":1098,"author":447,"body":1099,"categories":307,"date":1243,"description":1103,"extension":309,"featured":512,"heroImage":1244,"heroImages":1245,"importedAt":1246,"lastModified":1247,"meta":1248,"navigation":310,"originalAuthor":1249,"originalId":1250,"originalUserId":1251,"originallyImportedAt":1252,"path":1253,"published":310,"readTime":1254,"seo":1255,"slug":1256,"stem":1257,"summary":1103,"tags":1258,"__hash__":1260},"posts\u002F_posts\u002Fdata\u002F2021-01-08-why-understanding-value-chatbots-critical-your-success.md","Why understanding the value of chatbots is critical to your success","https:\u002F\u002Faudio.ninjasitm.com\u002Faudio\u002Fposts\u002F2017-12-17-why-understanding-value-chatbots-critical-your-success.mp3",{"type":44,"value":1100,"toc":1241},[1101,1104,1108,1114,1117,1119,1124,1127,1132,1137,1140,1145,1152,1157,1159,1162,1165,1168,1173,1175,1178,1181,1192,1197,1200,1204],[52,1102,1103],{},"A chatbot is software that can be used with either visual, voice or text to interact with your users. Chatbots can be found in every part of life, from popular voice assistants such as Alexa and Google Home to messaging platforms such as Slack, Skype, Facebook Messenger and more. They offer a unique way to interact with potential users and could provide extra value to your customers with little effort.",[47,1105,1107],{"id":1106},"what-is-chatbot-technology","What is chatbot technology?",[1109,1110,1111],"blockquote",{},[52,1112,1113],{},"“ Essentially, a chatbot is just a robot chat that imitates human conversations through voice commands, text chats, or both. It's a virtual conversation in which one party is an online talking robot.” (Nguyen, 2017)",[52,1115,1116],{},"Chatbots take text or voice input from a user. NLP (Natural Language Processing) technology is then used to understand what a user says. It can then respond based on scripted logic or incorporate AI (Artifical Intelligence) technology to respond, predict, recommend and take action based on what the user says. A chatbot is a cost effective, efficient way of communicating with your target market.",[47,1118,58],{"id":57},[52,1120,1121],{},[975,1122,1123],{},"People are already searching for chatbots",[52,1125,1126],{},"People are looking for doctor chatbots for quick medical help, delivery and scheduling chatbots to order food, deliver packages, shopping chatbots to help order products and services online and more. Are you making sure you’re answering their needs?",[1109,1128,1129],{},[52,1130,1131],{},"“People are now spending more time in messaging apps than in social media and that is a huge turning point. Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.” (Rajas, Twitter)",[52,1133,1134],{},[975,1135,1136],{},"Conversational AI is not a fad",[52,1138,1139],{},"Since chatbots are generally limited, and scripted, we can use AI (Artificial Intelligence) to make our chatbots smarter. For example we can add ordering, order status and more to our chatbots with conversational AI services. This enables a rich and more meaningful experience for your user. Would your service or product benefit from automations such as ordering, status information or more?",[52,1141,1142],{},[1030,1143],{"alt":304,"src":1144},"\u002Fmedia\u002Fimages\u002Fposts\u002Fwhy-understanding-value-chatbots-critical-your-success\u002Fwhy-understanding-value-chatbots-critical-your-success-content-1.jpg",[52,1146,1147,1151],{},[1148,1149,1150],"em",{},"© Chatbot Magazine 2017","We are changing the way we communicate. With AI, better hardware and uniquitous access, a chatbot could be the first line of contact for you and your business, service or product.",[1109,1153,1154],{},[52,1155,1156],{},"“In the future, talking to a bot will be like talking to a real person who has instant access to entire databases of information and can process your thoughts and desires instantly.” (Schlicht, 2017)",[47,1158,134],{"id":133},[52,1160,1161],{},"Have you ever spent time filtering potential leads and figuring out whether someone is a good fit for you? What if you could automate this process with a chatbot that asks the right questions from the start? Chatbots can help you filter the fans of your service or product with no overhead costs.",[52,1163,1164],{},"The age of the standalone mobile app with multitudes of functionality is near capacity. Many users are finding that they are either downloading too many apps, are running out of space or, frankly, just don’t care about apps. A mobilized website with a conversational AI chatbot could provide all of the functionality on your website. Even a chatbot on Facebook’s platform could prove more value to your customers than a full fledged app.",[52,1166,1167],{},"A Chatbot with voice is like an employee, with the difference being that it is noticeably cheaper and consistent. With either voice or text interaction, you can automate some of the more mundane or repetitive parts of your service and immediately see your user satisfaction go up.",[1109,1169,1170],{},[52,1171,1172],{},"“Language is the most natural interface humans understand, and that’s the interface that bots use.” (Schlicht, 2017)",[47,1174,188],{"id":187},[52,1176,1177],{},"We can help you understand whether a chatbot will make sense for your product or service. Would a customized chatbot on your website result in more sales? Would a mobile app centered around chatbot technology be a better investment? ",[52,1179,1180],{},"Once we help you understand how a chatbot can fit your business, we can then help you build it. We can build chatbot applications for:",[174,1182,1183,1186,1189],{},[145,1184,1185],{},"Facebook Messenger, WhatsApp or your Website",[145,1187,1188],{},"Healthcare, customer service or eCommerce",[145,1190,1191],{},"Alexa or Google Home",[52,1193,1194],{},[1030,1195],{"alt":304,"src":1196},"\u002Fmedia\u002Fimages\u002Fposts\u002Fwhy-understanding-value-chatbots-critical-your-success\u002Fwhy-understanding-value-chatbots-critical-your-success-content-2.jpg",[52,1198,1199],{},"If you’re interested in exploring the possibilities of chatbots for your business then don’t hesitate to contact us using the chatbot we have added to this site!",[47,1201,1203],{"id":1202},"works-cited","Works Cited",[174,1205,1206,1213,1220,1227,1234],{},[145,1207,1208],{},[63,1209,1212],{"href":1210,"rel":1211},"https:\u002F\u002Fchatbotsmagazine.com\u002Fhow-bots-will-completely-kill-websites-and-mobile-apps-656db8e6fc03",[67],"Chatbots Magazine: How Bots Will Completely Kill Websites and Mobile Apps",[145,1214,1215],{},[63,1216,1219],{"href":1217,"rel":1218},"https:\u002F\u002Fwww.forbes.com\u002Fsites\u002Fblakemorgan\u002F2017\u002F03\u002F09\u002Fwhat-is-a-chatbot-and-why-is-it-important-for-customer-experience\u002F#52f4ac4d7188",[67],"Forbes: What Is A Chatbot, And Why Is It Important For Customer Experience",[145,1221,1222],{},[63,1223,1226],{"href":1224,"rel":1225},"https:\u002F\u002Fwww.businessinsider.com\u002Fwhat-is-chatbot-talking-ai-robot-chat-simulators-2017-10",[67],"Business Insider: How Artificial Intelligence & Machine Learning Produced Robots We Can Talk To",[145,1228,1229],{},[63,1230,1233],{"href":1231,"rel":1232},"https:\u002F\u002Fchatbotsmagazine.com\u002F11-examples-of-conversational-commerce-57bb8783d332",[67],"Chatbots Magazine: 11 Examples of Conversational Commerce and Chatbots",[145,1235,1236],{},[63,1237,1240],{"href":1238,"rel":1239},"https:\u002F\u002Faws.amazon.com\u002Fwhat-is-a-chatbot\u002F",[67],"AWS: What Is a Chatbot?",{"title":304,"searchDepth":20,"depth":20,"links":1242},[],"12\u002F17\u002F2017","\u002Fmedia\u002Fimages\u002Fposts\u002Fwhy-understanding-value-chatbots-critical-your-success\u002Fwhy-understanding-value-chatbots-critical-your-success-hero.jpg",[1244],"2025-07-01T02:15:30.998Z","2021-01-08 22:53:54",{},"[object Object]","5","1","2025-07-01T02:09:15.734Z","\u002F_posts\u002Fdata\u002F2021-01-08-why-understanding-value-chatbots-critical-your-success","4 min read",{"title":1097,"description":1103},"why-understanding-value-chatbots-critical-your-success","_posts\u002Fdata\u002F2021-01-08-why-understanding-value-chatbots-critical-your-success",[711,1259,741,756,556],"Chatbot","hnRtBKKcbDoePHm_sVNJf-ujww2XYpGwvG6A3kJ9VRo",{"id":1262,"title":1263,"audioGeneratedAt":865,"audioUrl":1264,"author":447,"body":1265,"categories":307,"date":1468,"description":1269,"extension":309,"featured":512,"heroImage":1469,"heroImages":1470,"importedAt":1471,"lastModified":1472,"meta":1473,"navigation":310,"originalAuthor":1249,"originalId":1474,"originalUserId":1251,"originallyImportedAt":1475,"path":1476,"published":310,"readTime":314,"seo":1477,"slug":1478,"stem":1479,"summary":1480,"tags":1481,"__hash__":1484},"posts\u002F_posts\u002Fdata\u002F2021-12-10-protect-your-assets.md","Protect your Ass(ets)","https:\u002F\u002Faudio.ninjasitm.com\u002Faudio\u002Fposts\u002F2021-12-10-protect-your-assets.mp3",{"type":44,"value":1266,"toc":1466},[1267,1270,1272,1275,1280,1284,1293,1302,1317,1320,1323,1330,1335,1338,1352,1355,1358,1362,1406,1410,1413,1416,1418,1421,1432,1435,1437,1440,1444],[52,1268,1269],{},"Literally and figuratively. As a business owner, entrepreneur, founder, partner or person responsible for the spending of your money, the most dangerous things out there are a waste of your time, money and energy. While you can get more of and make up for some of each, do you really want to though? Today we’re gonna talk about one of the worst cases of time, money and energy suck we’ve experienced so far: The scam known as T-Mobile Travel.",[47,1271,58],{"id":57},[52,1273,1274],{},"Traveling is important whether it be for business, pleasure or the unique mix called workation. Booking trips, flights, coordinating meetings, events and such can be just as taxing as a terrible client. Thankfully there are great services out there that will help you. There are also some terrible services which will do the complete opposite. One such company\u002Fservice is T-Mobile Travel.",[1109,1276,1277],{},[52,1278,1279],{},"T-Mobile Travel Stole $1,550.81 from me",[47,1281,1283],{"id":1282},"a-little-bit-of-background","A little bit of background.",[52,1285,1286,1287,1292],{},"In summer 2021, I decided to take a trip to Paris to explore potentially living there for some time out of the year, reconnecting with a couple clients and exploring a potential opportunity with ",[63,1288,1291],{"href":1289,"rel":1290},"https:\u002F\u002Fstationf.co\u002F",[67],"Station F",". I also needed some well earned rest. So I decided to take a working vacation (workation) where I would get my core NITM work done but also take the time to enjoy Paris, my favorite city so far. I ended up booking my flight @ $450.79 in July and hotel @ $1,550.81 in August. A three week trip from August 25th to September 16th, my birthday coincidentally ;-). All sounds perfect so far right? Weeeeeellll….",[52,1294,1295,1296,1301],{},"I booked my flight directly with ",[63,1297,1300],{"href":1298,"rel":1299},"https:\u002F\u002Fwww.flytap.com\u002Fen-us\u002F",[67],"TAP Air"," and had a wonderful experience. I also booked a 15 hour layover in Lisbon, which I loved up to a certain point. Apparently I looked like I needed some hashish…but that’s another story.",[52,1303,1304,1305,1310,1311,1316],{},"My hotel, I booked with ",[63,1306,1309],{"href":1307,"rel":1308},"https:\u002F\u002Fhotels.tmobiletravel.com\u002Fth\u002Fhome\u002Fen\u002F",[67],"T-Mobile Travel","), after an introduction from a close friend. Now I’ve been, or was, a loyal T-Mobile customer for 15 years. I always paid on time and had 6 lines with them. Why? I don’t really know but they’re all being used! I ended up choosing the lovely ",[63,1312,1315],{"href":1313,"rel":1314},"https:\u002F\u002Fwww.hoteldarcetparis.com\u002Fen\u002F",[67],"Hotel Darcet"," in the 17th arrondissement.",[52,1318,1319],{},"Everything was setup for success. I’d be getting work done while visiting my potential future home and also reconnecting with friends and exploring some business opportunities. Shit I was now international baby! Cash me in gay Paree!",[52,1321,1322],{},"The particular issue in discussion began on Sun, Aug 22 at 7:20 AM when I got an email from T-Mobile Travel stating that my booking with Hotel Darcet was canceled. They offered me an alternative which I agreed to anxiously. They then came back and informed me on     ",[52,1324,1325,1326,1329],{},"Mon, Aug 23 at 7:17 AM that the alternative hotel was also not available. They offered another which I even more anxiously accepted, because it was ",[975,1327,1328],{},"TWO"," days before my trip.\nWTH. Upon further inspection I realized that T-Mobile travel’s reviews for the second alternative were different from publicly available reviews. I then decided to reach out to Hotel Darcet because I really loved the reviews and location. I was able to book directly with them, at a slightly higher cost, something I expected T-Mobile travel to do. Within the hour I responded to T-Mobile travel asking that they refund my money since they couldn’t secure my accommodations adequately. On Tue, Aug 24 at 7:26 AM they responded that it was too late to request a refund since it was less than 24 hours. ",[1109,1331,1332],{},[52,1333,1334],{},"I was out of $1,550.81 for a hotel I wouldn’t use",[52,1336,1337],{},"Since then I’ve been fighting a losing battle to get my money back for a scam trip and service. Here are the details:",[142,1339,1340,1343,1346,1349],{},[145,1341,1342],{},"I submitted three different disputes with American Express and each time T-Mobile Travel changed their story",[145,1344,1345],{},"The first time they lied and said that I accepted the booking and requested a refund too late",[145,1347,1348],{},"The second time they said that it wasn’t them refusing the refund but the hotel",[145,1350,1351],{},"The third time they said that I checked into the alternative hotel and thus cannot refund due to their refund policy",[52,1353,1354],{},"After 3 months of stress and annoyance, I decided to switch my phone to AT&T because I couldn’t possibly keep paying a monthly phone service to a company that robbed me blind.",[52,1356,1357],{},"I did not let this situation bother me during my trip however and absolutely enjoyed Paris, Station F and my friends and colleagues. I spent a wonderful three weeks and can’t wait to go back! After all, I could eventually make the money back...",[47,1359,1361],{"id":1360},"the-facts","The facts",[174,1363,1364,1375,1381,1387,1393,1399],{},[145,1365,1366,1367,1370,1371,1374],{},"T-Mobile Travel is ",[975,1368,1369],{},"NOT","a concierge. It is an attempt to make money off the T-Mobile brand. Buyer be-",[975,1372,1373],{},"VERY","-ware",[145,1376,1377,1378,1380],{},"You will ",[975,1379,1369],{},"get a refund if they screw up your booking in any way shape or form",[145,1382,1383,1384],{},"They will fight every dispute or attempt you make with your credit card company and will LIE ",[975,1385,1386],{},"at each stage",[145,1388,1389,1390],{},"T-Mobile support personnel are not the problem, in fact they were nice and tried to empathize. However the platitudes of “We appreciate you for being a loyal customer”, “Thank you for being with us for so long!” all fall flat when",[975,1391,1392],{},"the systems in place don’t value you as a person",[145,1394,1395,1396,78],{},"T-Mobile Travel is a grade ",[975,1397,1398],{},"A+ Scam",[145,1400,1401,1402,1405],{},"T-Mobile Travel ",[975,1403,1404],{},"stole"," $1,550.81 from me, a small business owner",[47,1407,1409],{"id":1408},"my-advice","My advice",[52,1411,1412],{},"Be wary of services from brands which have no business offering these services. Be wary of marketing words that say what they don’t really mean. Concierge doesn’t mean “We will screw you and take your money”. Concierge means “We will do our best to accommodate you and if something is not possible we will ensure you are either refunded or properly compensated with a credit or a voucher or something of equivalent value”. You are NOT a friend to a corporation. Ensure you are working in you and your company’s best interests and that the corporation is working in your best interests.",[52,1414,1415],{},"Finally, remember that you are the most important person. If things don’t work out with a corporation then cut your ties and move on. They should be working to serve you, not the other way around.",[47,1417,134],{"id":133},[52,1419,1420],{},"How does protecting your time, energy and money help you? While it should be self explanatory, but I will happily elaborate:",[174,1422,1423,1426,1429],{},[145,1424,1425],{},"As a business owner, founder, partner, money person, …etc., you are looked upon to provide vision, guidance and execution so you need to ensure you have the energy to respond to these challenges",[145,1427,1428],{},"Funds that are stolen from you in the manner above can easily be put towards a marketing, investment or other fruitful activity",[145,1430,1431],{},"Most importantly you will save time dealing with such situations and deal with the people who make decisions and don’t give excuses",[52,1433,1434],{},"In short, try your best to connect directly with the source of truth. Usually you can reach out directly to the underlying service provider and get an even better deal. If a service or offer looks too good to be true, it probably is. Reach out to your network and find out if anyone has had similar experiences or can recommend a better solution. Finally, be sure to take advantage of the legitimate offers you have and don’t be afraid to spend a bit more to secure your time and energy.",[47,1436,188],{"id":187},[52,1438,1439],{},"If you’re unsure of a travel service, cloud platform, development team or agency, business software, email or “deal” then send it our way. Or better yet post it to your social media and see what the people say. We are here to provide a second opinion to ensure you save your money, time and energy. Money, time and energy that could better be spent building the next great thing with us!",[47,1441,1443],{"id":1442},"references","References",[142,1445,1446,1453,1460],{},[145,1447,1448],{},[63,1449,1452],{"href":1450,"rel":1451},"https:\u002F\u002Fwww.reddit.com\u002Fr\u002Ftmobile\u002Fcomments\u002Fnqzs64\u002Ftmobile_booking_travel_is_a_rip\u002F",[67],"Reddit: T-Mobile Booking Travel is a Rip",[145,1454,1455],{},[63,1456,1459],{"href":1457,"rel":1458},"https:\u002F\u002Fwww.complaintsboard.com\u002Ft-mobile-free-companion-flight-promotio-free-companion-flight-promotion-c175568",[67],"Complaints Board: T-Mobile Free Companion Flight Promotion",[145,1461,1462],{},[63,1463,1465],{"href":1307,"rel":1464},[67],"T-Mobile Travel: Home",{"title":304,"searchDepth":20,"depth":20,"links":1467},[],"12\u002F10\u002F2021","\u002Fmedia\u002Fimages\u002Fposts\u002Fprotect-your-assets\u002Fprotect-your-assets-hero.jpg",[1469],"2025-07-01T02:15:29.752Z","2021-12-10 17:26:19",{},"8","2025-07-01T02:09:14.780Z","\u002F_posts\u002Fdata\u002F2021-12-10-protect-your-assets",{"title":1263,"description":1269},"protect-your-assets","_posts\u002Fdata\u002F2021-12-10-protect-your-assets","As a business owner, entrepreneur, founder, partner or person responsible for the spending of your money, the most dangerous things out there are a waste of your time, money and energy. While you can get more of and make up for some of each, do you really want to though? Today we’re gonna talk about one of the worst cases of time, money and energy suck we’ve experienced so far: The scam known as T-Mobile Travel.",[1482,542,1483],"Business","Scams","o0AU5Pw9eLLIRUVmQbsVLe9_ne5-aIhou8azFXwOJF0",1793067646097]