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We removed account friction, kept the interface centered on people, and used a sub-$1,000 experiment approach to keep the scope focused.\n",[489,492,495],{"title":490,"description":491},"Start with the human moment","Defined the tension between wanting a deeper exchange and not knowing how to open it.",{"title":493,"description":494},"Map the host and participant journey","Focused the experiment on creating a session, joining it, and moving through a conversation prompt together.",{"title":496,"description":497},"Remove unnecessary commitment","Kept the experience anonymous and one-time, without account creation or a requirement to preserve answers.",{"title":499,"description":500,"items":501},"A couple credited the experiment with helping them have a difficult conversation and save their relationship.","One couple credited LEBRA with helping them have the conversation that saved their relationship. Malcolm, NITM's founder, described what made it work: \"The ease into the conversation, the hard hitting question, and the ease out helped the couple really dig into the issue at hand and come out feeling like both people were heard.\" Since launch, LEBRA has powered more than 500 sessions, with about 75% of sessions completed start to finish. The product also points toward a broader opportunity: tailored conversation prompts and integrations for counselors, community organizations, founder-support programs, and other trust-based groups.\n",[502,505,508],{"title":503,"description":504},"Meaningful real-world outcome","One couple credited LEBRA with helping them have a difficult conversation and save their relationship.",{"title":506,"description":507},"Real usage, not just a demo","More than 500 sessions created, with roughly 75% completed start to finish.",{"title":509,"description":510},"Broader product opportunity","Future directions include tailored conversation prompts and integrations for groups that already help people build trust.",{"title":457,"description":463},"lebra",{"title":514,"description":515,"features":516},"A private shared session that gives people a simple way to begin.","LEBRA lets a host choose a topic or describe the desired conversation, then share a session code with participants. Everyone moves through one conversation prompt at a time in a private, browser-based session built for anonymous, one-time use. You don't need an account, and you don't have to save your answers. Sometimes the tech we're already comfortable with is exactly what makes a hard conversation easier to start.\n",[517,520,523],{"title":518,"description":519},"Private shared sessions","Hosts create a browser-based session and invite participants with a code.",{"title":521,"description":522},"Low-friction participation","People can join without creating an account or committing answers to a saved profile.",{"title":524,"description":525},"One conversation prompt at a time","The experience gives a group a clear next step instead of asking someone to script the whole conversation.","_work\u002Fdata\u002F2026-09-11-lebra","https:\u002F\u002Fletsberealabout.us","Start Your Conversation","uwnBTTAVxTICGwbLtF1LYWTMFrMDLHHtkPCRQTjy5kE",{"id":531,"title":532,"backgroundColors":40,"body":533,"categories":537,"client":544,"date":545,"description":546,"design":547,"extension":55,"featured":130,"heroImage":40,"isOngoing":56,"media":40,"meta":550,"navigation":56,"operatorInsight":40,"path":551,"problem":552,"process":570,"published":56,"result":592,"seo":624,"slug":544,"solution":625,"stats":40,"stem":628,"testimonial":40,"url":629,"urlText":40,"__hash__":630},"work\u002F_work\u002Fdata\u002F2022-09-01-blackfullness.md","Blackfullness Wellness Platform",{"type":42,"value":534,"toc":535},[],{"title":45,"searchDepth":20,"depth":20,"links":536},[],[538,50,539,540,541,542,543,346],"Product","Design",".NET","React Native","Microsoft Azure","Notifications","blackfullness","2022-09-01","Blackfullness is a mobile wellness platform delivering culturally centered meditation, practices, and content through an easy-to-use app. NITM took over delivery from a prior team to stabilize the platform, refresh the product experience, and execute a successful relaunch in December 2025. The relaunch improved engagement and acquisition while restoring confidence with backers and enabling institution-tailored pilots with universities.",{"title":548,"description":549},"Relaunch-ready product experience with stability, privacy controls, and notification capabilities","Delivered a refreshed mobile app experience and stabilized the underlying platform built on .NET and React Native, hosted on Microsoft Azure with code managed in GitHub. Implemented anonymous-user support to enable institution-specific configurations with minimal\u002Fno PII collection where required. Built a notification system designed to respect user-level preferences and configurable notification delivery rules to support program needs.",{},"\u002F_work\u002Fdata\u002F2022-09-01-blackfullness",{"title":553,"items":554},"A high-impact wellness app needed stability, privacy-forward institution support, and a relaunch-ready experience after a team transition.",[555,558,561,564,567],{"title":556,"description":557},"Platform instability after team transition","The project was inherited from a previous team and required stabilization to ensure reliability, reduce delivery risk, and support a public-facing relaunch.",{"title":559,"description":560},"Relaunch required a refreshed, modernized experience","The product needed a design refresh to improve usability and credibility ahead of the December 2025 relaunch.",{"title":562,"description":563},"Anonymous user support with minimal\u002Fno PII","Institution configurations required anonymous usage patterns and minimal data collection to meet program requirements and privacy expectations.",{"title":565,"description":566},"Notifications needed to be robust and preference-driven","The platform required a notification system that could honor user-specific preferences and allow configuration to match program needs.",{"title":568,"description":569},"Backer and investor confidence needed to be rebuilt","The platform had to demonstrate execution discipline and operational readiness to renew stakeholder interest and support growth initiatives.",{"title":571,"description":572,"items":573},"Embedded takeover delivery with stabilization-first sequencing, then relaunch execution and ongoing advisory support","We transitioned into the codebase, prioritized stability and relaunch-critical paths, and delivered incremental improvements with tight feedback loops against relaunch goals and institutional requirements. After the relaunch, we remained engaged as the core technical team to guide roadmap planning and support pilots.",[574,577,580,583,586,589],{"title":575,"description":576},"Takeover, assessment, and risk triage","Inherited the platform from a prior team, assessed stability and relaunch risk, and identified the highest-impact remediation areas.",{"title":578,"description":579},"Stabilization and reliability hardening","Focused on platform stability and operational readiness to support a public relaunch and reduce downstream delivery risk.",{"title":581,"description":582},"Design refresh for relaunch","Refreshed the product experience to improve usability and ensure the app met expectations for a relaunch-ready mobile experience.",{"title":584,"description":585},"Privacy-first institution configuration","Implemented anonymous user support and institution-driven configuration to enable minimal\u002Fno PII collection where required.",{"title":587,"description":588},"Notification system implementation","Delivered a robust notification system that supported user preferences and configurable notification delivery rules.",{"title":590,"description":591},"Relaunch support and ongoing roadmap advisory","Supported the December 2025 relaunch and continued as the core technology and advisory partner to align roadmap work with mental health and spiritual wellbeing outcomes.",{"title":593,"description":594,"items":595},"A successful December 2025 relaunch that improved engagement, expanded user growth, and enabled university pilots.","Following stabilization and a product refresh, Blackfullness relaunched in December 2025 with measurable engagement and acquisition improvements. The improved platform posture helped renew interest from backers and investors and supported pilots with universities that required privacy-forward, configurable program delivery.",[596,601,606,611,616,621],{"title":597,"description":598,"label":599,"value":600},"Successful relaunch delivered","Stabilized the platform and shipped a relaunch in December 2025 with a refreshed experience and relaunch-ready reliability.","Launch","December 2025",{"title":602,"description":603,"label":604,"value":605},"Re-engagement increased post-relaunch","The relaunch drove improved user engagement, indicating the product experience and stability changes resonated with returning users.","Engagement","150%",{"title":607,"description":608,"label":609,"value":610},"New user growth accelerated","The relaunch contributed to meaningful new user acquisition, supporting growth and validation efforts.","Acquisition","1000+ new users",{"title":612,"description":613,"label":614,"value":615},"Renewed stakeholder interest","Improved delivery confidence contributed to renewed interest from backers and investors.","Stakeholder Confidence","Qualitative",{"title":617,"description":618,"label":619,"value":620},"University pilots enabled","The platform supported tailored pilots with institutional stakeholders, enabled by privacy-forward configuration and program fit.","Partnerships","FSU, Harvard",{"title":622,"description":623,"label":346,"value":615},"Anonymous, minimal-PII institution support","Implemented support for anonymous users with institution-configurable data collection to align with minimal\u002Fno PII requirements.",{"title":532,"description":546},{"title":626,"description":627},"Takeover-led stabilization and relaunch execution with privacy-first institution configuration and a configurable notification system.","NITM assumed ownership of delivery, stabilized the existing platform, and refreshed the product experience to support a successful relaunch in December 2025. We implemented support for anonymous users with institution-driven configuration to minimize or eliminate PII collection where required. In parallel, we delivered a robust notification capability designed around user preferences and configurable delivery rules. Post-relaunch, we continued as the core technology and technical advisory team, aligning roadmap decisions to Blackfullness’s goal of improving mental health and spiritual wellbeing.","_work\u002Fdata\u002F2022-09-01-blackfullness","https:\u002F\u002Fblackfullness.com","1KR3td1OSEpBOfteErhPorZdNw6im1cWHGyvMWT_Lg8",{"id":632,"title":633,"backgroundColors":40,"body":634,"categories":638,"client":642,"date":643,"description":644,"design":645,"extension":55,"featured":130,"heroImage":647,"isOngoing":56,"media":648,"meta":653,"navigation":56,"operatorInsight":654,"path":656,"problem":657,"process":675,"published":56,"result":688,"seo":711,"slug":642,"solution":712,"stats":40,"stem":714,"testimonial":40,"url":715,"urlText":40,"__hash__":716},"work\u002F_work\u002Fdata\u002F2026-05-28-chip-professionals.md","CHIP",{"type":42,"value":635,"toc":636},[],{"title":45,"searchDepth":20,"depth":20,"links":637},[],[639,640,394,641,539,314],"Advisory","Interim CTO","Architecture and Development","chip","2020-01-01","CHIP (Changing How Individuals Prosper) is a FinTech matching platform founded by Dana L. Wilson that connects individuals with Black and Latinx financial professionals. NITM has served as CHIP's core technology partner for over five years, spanning advisory, interim CTO, design, development, and ongoing platform evolution. From an initial GlideApps MVP built to validate the market, to a fully migrated AWS and WordPress production platform, to an AI-powered voice onboarding experience, NITM has helped CHIP build, scale, and fund a platform that is changing how people access financial guidance.\n",{"description":646},"The production platform is built on a Vue 3 Progressive Web App for mobile and web, powered by a Laravel PHP API and a PostgreSQL database. The administration layer uses Laravel Nova, with subscription and billing managed through Laravel Spark and Stripe. Infrastructure runs on AWS, with Elastic Beanstalk for deployment management, S3 for secure file storage, and Redis for caching and session management. All communication is secured over HTTPS, with IP-restricted database access and SSH key controls limiting infrastructure access to authorized team members only. The marketing presence runs on WordPress. Deployment is managed through GitLab CI\u002FCD pipelines across development, staging, beta, and production environments.\n","\u002Fmedia\u002Fwork\u002Fbanners\u002Fchip-banner.png",[649,650,651,652],"\u002Fmedia\u002Fwork\u002Fchip\u002Fdesign-1.jpg","\u002Fmedia\u002Fwork\u002Fchip\u002Fdesign-2.jpg","\u002Fmedia\u002Fwork\u002Fchip\u002Fdesign-3.jpg","\u002Fmedia\u002Fwork\u002Fchip\u002Fdesign-4.jpg",{},{"description":655},"Dana came in with deep domain knowledge and a genuine mission. She understood her market and her user in ways that most founders take years to develop. Our job was to make sure the technology kept pace with the vision without burning the runway. Starting with GlideApps was the right call. It let us validate the idea, get real feedback, and scope a production build we knew would actually hold. Five years later, we are still building together, and the roadmap keeps getting more interesting.\n","\u002F_work\u002Fdata\u002F2026-05-28-chip-professionals",{"title":658,"items":659},"Problem",[660,663,666,669,672],{"title":661,"description":662},"No Scalable Foundation to Build On","CHIP needed to test the market before committing to a full custom build. Without a scalable or maintainable platform, early development costs could have consumed the runway before any real validation happened.\n",{"title":664,"description":665},"Manual Operations at Every Step","The original workflow required Dana to manually match consumers with professionals using a Google Sheet, coordinate scheduling through Oncehub, and send confirmations via Constant Contact. Every new user added friction and time to an already stretched team.\n",{"title":667,"description":668},"No Clear Path From MVP to Production","Moving from a no-code prototype to a production-grade platform requires careful architecture decisions. CHIP needed a partner who could scope, design, and execute that migration without disrupting early momentum or overbuilding before product-market fit was confirmed.\n",{"title":670,"description":671},"Onboarding Friction Was Limiting Growth","As the platform matured, onboarding remained one of the biggest barriers to user activation. The existing flow required significant time and effort from new users and limited the quality and volume of information they shared during sign-up.\n",{"title":673,"description":674},"Technology Roadmap Needed Consistent Leadership","Without a dedicated internal tech team, CHIP needed ongoing CTO-level guidance to prioritize features, manage delivery, maintain the platform, and communicate the technology vision to stakeholders and investors.\n",{"title":676,"description":677,"items":678},"Process","Our engagement has followed a milestone-based roadmap evolving across three distinct phases. Each phase built directly on the validated learnings of the previous one, keeping costs controlled and the product grounded in real user feedback.\n",[679,682,685],{"title":680,"description":681},"Phase 1 - Market Validation on GlideApps","Built the initial MVP on GlideApps to validate the CHIP concept at a fraction of the cost of a custom build. This phase enabled real user feedback and gave the team a clear picture of what a production platform needed to do before a single line of custom code was written.\n",{"title":683,"description":684},"Phase 2 - Migration to AWS and WordPress","Scoped, designed, and executed a full migration from the GlideApps prototype to a scalable AWS-hosted production platform and WordPress marketing presence. This included rebuilding the matching workflow, introducing professional and company profile management, and implementing subscription billing through Stripe.\n",{"title":686,"description":687},"Phase 3 - Ongoing Roadmap and AI Integration","Continued delivering a structured roadmap across design, development, and advisory over five years. The most recent milestone is a conversational voice onboarding implementation, 100% AWS funded, that reduced onboarding time by 75% and tripled the volume of information users shared. Ongoing AI integration and rollout continues across the platform.\n",{"description":689,"items":690},"CHIP now operates a stable, scalable FinTech platform with over 200 paying professionals and a growing consumer base. The platform has attracted NJ State funding in 2026, with ongoing investor conversations accelerating in the second half of the year. Voice onboarding has meaningfully reduced friction for new users while improving the quality of data collected at sign-up, directly supporting the platform's matching quality and user experience goals.\n",[691,696,701,706],{"title":692,"description":693,"label":694,"value":695},"Voice Onboarding Time Reduction","Conversational voice onboarding reduced the time required to complete sign-up by 75%, making the first experience on the platform significantly faster and easier for new users.\n","Onboarding Time Reduced","75%",{"title":697,"description":698,"label":699,"value":700},"User Information Shared at Onboarding","Despite a shorter onboarding flow, users shared three times the volume of information compared to the previous experience. Less friction produced more signal.\n","Information Shared Increase","3x",{"title":702,"description":703,"label":704,"value":705},"Paying Professionals on Platform","CHIP currently supports over 200 paying professionals with a growing consumer user base actively seeking financial guidance and matching support.\n","Paying Professionals","200+",{"title":707,"description":708,"label":709,"value":710},"State Funding Secured","NITM's technical delivery and roadmap work contributed to CHIP securing NJ State funding in 2026, with further investor conversations actively in progress.\n","Funding Milestone","NJ State Funded, 2026",{"title":633,"description":644},{"description":713},"NITM has served as CHIP's fractional CTO and core technology team since the beginning of the engagement. We started by building an initial MVP on GlideApps to reduce early costs and validate the platform concept with real users. Once validation was established, we scoped, designed, and migrated the full platform to a custom AWS and WordPress architecture built for scale and maintainability. Over five years, we have delivered a structured roadmap that has introduced matching automation, professional and company profile management, subscription and billing infrastructure, and a full design and marketing presence. Most recently, we delivered an AI-powered conversational voice onboarding experience that reduced onboarding time by 75% while tripling the volume of information users voluntarily shared. Ongoing work includes continued AI integration and rollout across the platform.\n","_work\u002Fdata\u002F2026-05-28-chip-professionals","https:\u002F\u002Fchipprofessionals.com","xNrdC55tstxFso0wqQVzIwmMRgczVvPuFh_C_v8BvVU",{"data":718,"body":719},{},{"type":720,"children":721},"root",[722],{"type":723,"tag":724,"props":725,"children":726},"element","p",{},[727],{"type":728,"value":72},"text",{"data":730,"body":731},{},{"type":720,"children":732},[733],{"type":723,"tag":724,"props":734,"children":735},{},[736],{"type":728,"value":75},{"data":738,"body":739},{},{"type":720,"children":740},[741],{"type":723,"tag":724,"props":742,"children":743},{},[744],{"type":728,"value":78},{"data":746,"body":747},{},{"type":720,"children":748},[749],{"type":723,"tag":724,"props":750,"children":751},{},[752],{"type":728,"value":98},{"data":754,"body":755},{},{"type":720,"children":756},[757],{"type":723,"tag":724,"props":758,"children":759},{},[760],{"type":728,"value":101},{"data":762,"body":763},{},{"type":720,"children":764},[765],{"type":723,"tag":724,"props":766,"children":767},{},[768],{"type":728,"value":85},{"data":770,"body":771},{},{"type":720,"children":772},[773],{"type":723,"tag":724,"props":774,"children":775},{},[776],{"type":728,"value":88},{"data":778,"body":779},{},{"type":720,"children":780},[781],{"type":723,"tag":724,"props":782,"children":783},{},[784],{"type":728,"value":91},{"data":786,"body":787},{},{"type":720,"children":788},[789],{"type":723,"tag":724,"props":790,"children":791},{},[792],{"type":728,"value":793},"A short setup captures an assistant preference, initial goals, and relevant tools. The Daily Brief combines priorities, deadlines, progress, and useful connections. Goals preserve direction, playbooks break challenges into steps, and suggested introductions connect needs with people. Where a generic AI chat waits to be prompted, Solidariti is proactive, knowledgeable about the founder's context, and built around their goals. The assistant supports judgment. It does not replace mentors or experts.",{"data":795,"body":796},{},{"type":720,"children":797},[798],{"type":723,"tag":724,"props":799,"children":800},{},[801],{"type":728,"value":110},{"data":803,"body":804},{},{"type":720,"children":805},[806],{"type":723,"tag":724,"props":807,"children":808},{},[809],{"type":728,"value":113},{"data":811,"body":812},{},{"type":720,"children":813},[814],{"type":723,"tag":724,"props":815,"children":816},{},[817],{"type":728,"value":116},1793067644783]